Can I get a free upgrade yet?

Erm, I wonder if I can get an upgrade to a Samsung Galaxy S5.

I, er, accidentally dropped my S3.

Honest.

It just slipped out of my hand and hit the floor and broke.

I didn’t hit it multiple times with a hammer or anything, honest.

Did I mention that you are the best Telco ever in the UK?

Yeah, I wouldn’t wander to any other, ever.

So, about this upgrade…?